Business Help Desk Services | Startechteam


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Help Desk is the IT support service for users, which solves the user's IT problems with IT systems or questions about the use of technology in their own business. The service can be delivered via: chat, telephone, dedicated remote or onsite support application

Today's StarTechTeam Help Desk team has 140 technicians in Bucharest and over 50 in the country, distributing in each city the county residence and providing 24x7 support, allocating a dedicated team, providing back-ups for holiday periods or unforeseen situations.

Supervise the active interruption of the activity and create the availability of IT systems. It is designed to be able to apply IT support applications installed for each care of services that signal 24x7 potential risks of blocking the IT system and creates the premises for the IT support team to provide a proactive service.

IT support service The IT support service provided at the Customer's location for IT requests that can not be resolved remotely. Intervention time is up to 2h / 4h / 8h in Bucharest and maximum 4h / 8h / 24h for cities outside Bucharest.

The care service of the StarTech Team solves each situation reported for the employment to the CUSTOMER through which ticketing applications can be applied to make available, during the intervention according to the ITIL catalog.

IT support service The IT support service performed at the Client's location for IT requests that cannot be solved remotely. The intervention time in the location is of maximum 2h / 4h / 8h in Bucharest and maximum 4h / 8h / 24h for cities outside Bucharest.

Clienţii StarTech au de asemenea posibilitatea de a opta pentru externalizarea serviciilor IT, în paralel sau nu cu serviciul Help Desk. Au de asemenea posibilitatea să opteze pentru o echipă StarTech Team dedicată exclusiv afacerii lor.”

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  • Remote monitoring of workstations
  • Identification of nonfunctional components
  • The substantial reduction of the costs of major physical intervention through proactive and continuous support
  • Proactive IT support for workstations
  • Remote and onsite IT support for workstations