IT Management Services

StarTechTeam

StarTechTeam has developed a unique organizational culture, Star Team, in which we successfully combine the concepts of gamification, work and emotions in daily activities that accelerate individual, team, and company performance.

Star Tech Academy

We form our own IT specialists. StarTechTeam runs this internship program every month, where we offer IT-trained IT specialists, practice and access to the resources and expertise of a whole team with a vast IT experience. For StarTechTeam specialists, we organize weekly courses and sessions on various IT themes and recent solutions. Thus, we grow the skills of our specialists, who gain more experience and evolve in team. All these programs make the average time spent with StarTechTeam a specialist for 3 years, above the average in the IT industry..

Full inventory of hardware

The hardware management solution, Inventoree, makes a real-time inventory of all the equipment in the company and provides you with detailed information on performance, lifespan and the necessary upgrades:)

• Make better decisions, based on concrete information. You know exactly what you already have and you have up-to-date infrastructure data
• Increase employee productivity by optimizing costs and upgrading in a timely mannere
• Identifies in real-time the users of the mobile equipment, location and eventual changes on them
• Ensure an efficient and modern inventory of equipment by applying QR codes to mobile and fixed units

Control and software inventory

Keep up-to-date licenses, control unwanted installations, and avoid incidents successfully, with the help of the solution Softsee

• Keep up-to-date licenses, control unwanted installations, and avoid incidents successfully, with the help of the solution Softsee
• Eliminates the risk of fines caused by an unexpected audit, detecting early unauthorized network applications or requiring licenses
• Lower licensing costs by identifying applications that are less or less used
• Provides real-time inventory of existing applications and full details of installed software and product versions for each workstation
• Identifies all software changes (authorized or unauthorized)

The hardware management solution, Inventoree, makes a real-time inventory of all the equipment in the company and provides you with detailed information on performance, lifespan and the necessary upgrades:

• Clear IT policy set, IT solutions portal, Askit and Quick Steps, which ensure successful interventions
• The ITIL Services Catalog, which includes the standardization of document and IT configuration, as well as infrastructure documentation in the specific IT management application
• ITIL Service Catalog SLA: The ticketing application that measures the SLA to solve for each IT incident
• Real-time Feedback System, which allows the user to evaluate how to handle IT demand
• Remote Conect App, enabling specialists to connect remotely and can easily solve an IT request
• Desktop IT support application, Optimum Desk, which allows easy registration of IT requests for any user
• Mobile IT support application, EaseeDesk Mobile, for increased mobility and easy interaction with the IT support team
• ITOperiodica Audit for Confirming System Performance and Identifying Possible Risks