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The active service "Active Monitoring and Proactive IT Support" provides IT remote IT support to solve IT incidents, as well as active monitoring of workstations and enterprise-critical systems. Monitoring prevents users from interrupting their activity and increases the availability of IT systems they own; any potential risk on workstations or servers is reported 24/7 through a specific application that will enable our team to offer a proactive service to ensure the availability of IT infrastructure and IT systems.
Request an offerActive monitoring, 24/7
Essential systems in the company are permanently monitored, so any interruption is noticed directly from StarTechTeam's office and the problem is escalated to restore services. Both critical, malfunctioning and potentially defective parameters (disk space, processor or memory load, system errors) are monitored. The monitoring process is performed:
Include
- Define the parameters to be monitored: traffic, response time, temperature
- Identifying potential situations that may affect infrastructure performance
- Escalating the situation (automatically, by e-mail, SMS or phone) and communicating the identified situation
- Tracking resolving the situation and closing the incident
Critical systems 24/7
Customer benefits
In order to ensure the continuity of daily operations, monitoring also includes proactive support for critical business equipment - firewall (external security), server operating systems, web application servers. In order to minimize the occurrence of risks in our daily work, our team of specialists will periodically perform interventions based on the solutions provided by the active monitoring.
Proactive support limits the risks of malfunctioning critical systems and is built with an IT support team, divided into 3 levels of competency, which will take over each alarm and solve potential problems before they affect the stability of the company.
Real time monitoring
Reduces the risk of interruption of activity
It reduces the risks of interruption of activity, having the opportunity to identify and remedy in time a situation that can cause a problem. Thus, you have the opportunity to be informed both in real time and historically about the performances of the IT system in the company.
It exploits the real benefits
It exploits the benefit of time-documented decisions, with a solution that keeps information on system performance. Thus, you can accurately identify the causes of occurrence of events by providing accurate information about the system's operating parameters at the time of the incident.
Minimizes impact of failures
Minimizes the impact of failures on your business by providing you with a solution that gives you the ability to react extremely quickly in the event of an unforeseen situation.
Experts in monitoring are performing over 24 hours a day
- Identify the instance of the problems or potential situations that may affect the performance of the IT infrastructure
- Automatic notification by email, SMS, or phone dial in case of an alarm
- Execution of the first troubleshooting attempts or, where appropriate, notification of the supplier to a third party
- Escalating to the responsible person or to the customer's contact person for resolution
- Following the resolution of the situation and closure of the case
IT monitoring experts use the information stored and perform:
- Define the parameters to be monitored: traffic, response time, temperature, etc
- Define monitoring periods and their frequency
- Identifying potential situations that may affect infrastructure performance
- Escalation to the customer's responsible person or contact person and communication of the identified situation
- Providing technical support on request to solve a situation
Proactive performance monitoring
Optimizes the company's web page
It exploits the benefit of generating added value in the company, utilizing the facility to optimize the content of the web page in the most popular search engines.
Avoid blocking your entire business by periodically performing the necessary maintenance operations of the host operating system (Linux, Windows, SUN Solaris, AIX) to enable uninterrupted run of services and applications in your company.
It reduces costs as operating systems tend to become slower over time, and regular application of optimization procedures leads to avoiding these situations.
IT specialists provide:
- Specialized administration of the services used to deliver content
- Regular check of logs, alarm detection and proactive situation resolution
- Execution of the first troubleshooting attempts or, where appropriate, notification of the supplier to a third party
- Managing domains and sites
- Following the resolution of the situation and closure of the case
IT monitoring experts use the information stored and perform:
- Define the parameters to be monitored: traffic, response time, temperature, etct
- Define monitoring periods and their frequency
- Identifying potential situations that may affect infrastructure performance
- Escalation to the customer's responsible person or contact person and communication of the identified situation
- Providing technical support on request to solve a situation
Avoid financial losses
Avoid financial losses that can be generated by the timely failure of the situations caused by the failure of the host operating system by ensuring the guaranteed intervention at the headquarters in the event of an unforeseen event that can not be solved by remote connection.
Ensure the functionality of the host operating system
- Performing routine maintenance operations of the operating system
- Permanent performance monitoring of the system in terms of resources
- Updating your operating system relative to the latest security patches or published performance patches
- Organize the necessary resources for periodic rescue for immediate restoration
- Analyzing records to proactively identify potential crash situations
- Documenting the hardware and software architectures used by your company's infrastructure
- Making the network operating manual so you can get all the useful information
Support for Internet communications
Avoid unforeseen costs
Adapts the increasing capacity requirements in the local network to a correct initial design, able to provide the possibility of easy later growth so that the physical component does not become a limit beyond which it can not be advanced and which entails additional costs.
Reduces the risk of interruption of activity
Ensure that you have a structured cabling network professionally organized according to existing standards, easy to follow and maintain.
You have high mobility and efficiency
Exploit efficiency and mobility to your advantage by giving employees the opportunity to use both a physical network and a wireless network. The two technologies (wired and wireless) are complementary, combining the high speed of access and security given by the physical transmission environment for fixed networks, mobility and ease of use of mobile networks.
Minimizes impact of failures on activity
Minimizes the impact of failures on the business by delegating responsibility for Internet communications to Class IT. We assure you of the uninterrupted tracking and functioning of communications over the Internet by contacting Internet providers for quick resolution in the event of an accident. Class IT specialists administer equipment that provides local computer network access to the Internet and local network security
Increases employee productivity and efficiency
Increases employee productivity and efficiency by implementing rules and restrictions on using Internet access, overriding employees' ability to access web pages that waste their productive time and do not add value to your company.
Controls costs
Control your communications costs by providing you with a tool to measure the quality parameters offered by your ISPs and prioritize traffic for equity-generating actions.
Local communications experts provide you with:
- Maintaining a professional organization
- Professional remedy of emergencies or escalation to the company that executed
- Track the subsequent extension according to the initial specifications
- Track the subsequent extension according to the initial specifications
- Track limited access policies based on the unique address of the network card
- Identifying downgrades to the performance of the solution and providing remedial solutions
- Professional remediation of situations
- Securing the wireless network at the highest level and maintaining security standards
- Identifying and solving unbalanced load situations or insufficient signal for current needs
- Continuous balancing of wired and wireless traffic in order to achieve optimal versus mobile performance
Optimal parameters
- Keep in touch with your service provider
- Contacting the provider's technical support service to resolve the damage
- Periodic escalation to the service provider if their resolution exceeds a set interval
- Periodic analysis of quality parameters (guaranteed bandwidth, delay) and correction of performance decreases
- Identify overload situations due to in-traffic (P2P, Filesharing)
- Managing, limiting and controlling Internet access from the internal network
- Prioritize traffic: email, critical applications, browsing to certain sites
- Administration of Internet access equipment - Gateway (Router / Linux Server)
- Continuous monitoring of operation through the real-time monitoring system
- Ensuring the secondary connection functionality in the event of the main connection failure
- Periodic testing of the operation of the emergency solution and its parameters