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Through the "IT Remote Support" service, customers receive 24/7 IT remote support and have the ability to quickly send an IT application to resolve the incident, by email, online, by phone or SMS. The modern ticketing system allows users to quickly record an IT incident, find the estimated time of intervention, and track the status of the ticket in real time, and ultimately provide feedback on how to solve it.
Our specialists will remotely intervene to provide professional IT services and to resolve any potential activity interruption. The remote IT support team is divided into three levels of competence, and each IT application will be retrieved and resolved according to its degree of complexity.
The remote intervention time for each IT application is reported in the ITIL - international standard service catalog that indicates the average resolution time for 170 different types of incidents. The team available at StarTechTeam for remote user support follows the procedures in the ITIL catalog. The remote intervention time is within 15 minutes and the average resolution time is 1h.
Request an offerCustomer benefits
Customer benefits
- Support IT remote, 24/7 / 365, through a dedicated Remote Team
- IT support for users and support their daily activity
- Solving incidents on workstations
- Application support and escalation to the vendor
- Tracking resolving the situation and giving feedback